Mojito Insider | gmoney On His Mission To Gamify, Not Financialize

May 19, 2023

Admit One and 9dcc founder shares his web3 engagement playbook and lookahead

As we continue to be inspired by innovative web3 brands and creators we meet and work with, we've committed to sharing the stories of the pioneers who shape, challenge, and inspire us on their journey to breaking new ground.

Mojito Insiders is a series of interviews with these changemakers. To kick the series off, Mojito cofounder and COO Matthew caught up with gmoney on the eve of his latest activation at NFT.NYC

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Meet gmoney

gmoney is a web3 icon, enigma, founder, fashion house creative director, and cutting-edge technologist. Known by his alias and recognized by his rare cryptopunk PFP, this web3 defining-creator is founder of Admit One (a membership-based group of NFT collectors) and 9dcc (a web3-based fashion label that seamlessly integrates tech). Few people have pushed web3 consumer engagement as far as him, but stepping back to take stock of it as we do in this interview, you can start to see a clear (and genius) playbook at work.

Q:  Your approach to web3 has been very authentic and web3-native, but you’ve also had tremendous ‘crossover’ success with major brands like Visa, Prada, Adidas + more. What’s the secret?

It’s because of my credibility and authenticity that I’ve been able to navigate it well. If I was talking to brands that didn’t want to listen to me, but just wanted to use me to sell something…. I haven’t ‘sold out’ and that gives me a lot of credibility and authenticity. 

adidas x BAYC x Punks x gmoney NFT collab | Image credit BAYC

The brands that are really interested in the space, come to me.  I’m not having conversations with people that think web3 is stupid, it’s with people who are interested. I’m not cold-calling. Most of my brand partnerships come from warm intros.

gmoney attends Prada’s MFW showcase in February | Image credit Chapter 2
Q: What do you find are the characteristics of brands who get web3?

People within the organization that are really deep in the space, across the board. People who believe in the ethos, pushing for it internally. If brands don’t have that person internally, then they’re not interested.

Q: Now let’s talk about your brands: gmoney, Admit One and 9dcc. Two years ago you were giving POAPs to people you met at industry events and parties. What's been your inspiration and iteration process?

It started originally with a POAP scavenger hunt in 2021 at Bitcoin Miami. I paid somebody to stand at different locations, hand out POAPs. For me it was an experiment. My thought process was, when a celebrity is ready to do something like this, they can’t fail. It needs to go off perfectly. They’re not going to push the boundaries of the tech, so I needed to do it. 

At the time, I had 12,000 followers, so I thought enough people would show up, maybe not. About 70-80 people collected POAPs, it was a cool use case, people connected, they formed a fund together after the event, friendships were formed. As I thought about that, I said cool, how do I do this going forward? 

By allowing people to have proof that they met me, I created this onchain social graph. 

Didn’t know exactly what it would become except for a token with a community. 

As my follower count and influence got bigger, it would be much much harder to not get bot-attacked, overhyped, or whatever… so I knew it would be an allowlist of some sort. 

First, I started walking around with QR codes but those can get farmed, so then I talked to the team at IYK. They could create these chips, each time they’re scanned, it releases a unique POAP. This is what became their POAP cards, and the very first one was for me because I asked for it. 

Interesting to see that product/market fit as more and more people do the same exact concept: you met me, now it's onchain through a POAP, then build your own social graph later. This ultimately evolved into what 9dcc does today with our NFC-based POAP minting functionality sewn right into the clothes. 

Q: Admit One was the first time you really productized your network, is that fair? Tell us about your thought process on the membership and loyalty elements.

If you had collected one of these POAPs, Admit One traded as high as $30k … 

Admit One is the access point to all the things I’m working on, and if you had collected one of these POAPs you were on an allowlist to buy. They traded as high as $30k after launch.

9dcc treasure hunt @NFT.NYC | Image credit 9dcc
9dcc treasure hunt @NFT.NYC | Image credit Matthew LeJune
9dcc treasure hunt @NFT.NYC | Image credit Garnett

I knew I was going to build out 9dcc after Admit One, so it was… 

How can I create a community that is interested in the tech and wanting to push the space forward?

Q: You launched your own secondary marketplace for it way back then. Why?

It felt similar to how eBay was the highest grossing marketplace on the internet in 1998, and today accounts for a very small percentage of total ecommerce. 

I knew the web3 world would become highly verticalized. I want to own that journey, what that interaction is with the consumer.

I believe the world will shift to very verticalized marketplaces, same in web3 as web2. 

I have, That’s where the world is going eventually. 

Q: What was your thought process behind launching 9dcc?

9dcc is a crypto-native luxury lifestyle brand. I wanted an aesthetic I would want to wear. I’m known as gmoney the crypto punk ape, but I don’t want to walk around with a big ape on my chest.

Next, as a consumer that spends money on goods, sneakers, tees, hats, watches, handbags… I want to know how many exist. One of 100, 1 of 100,000. What better use case then to chip the product, and then once you have the product in the world, gamify that experience in the real-world. 

9dcc Iteration-03, NFC chipped fashion line | Image credit 9dcc

Now community building that’s happening online can happen IRL, too, that means more fun things. Like every 9dcc wearer can hand out their own POAPs, just like what I was doing but now at scale. Anyone can build out their own onchain social network within this broader 9dcc ecosystem. 

Q: How do you plan to break new ground across online and offline?

We just announced Network Points for 9dcc. It’s a gamified points system and leaderboard for interacting in the ecosystem. We’re doing a scavenger hunt at NFT.NYC next week. 

Another recent mini-games we did… on a recent Saturday, without telling people, you could scan any shirt within a 12-hour window and play Wordguess, basically Wordle. The person that scored the highest got a lot of points in the ecosystem, and everyone else also got randomized points for participating, flash on demand. 

The goal is to decrease the window to less than 30 minutes. Start getting the community accustomed to the weekend, you don’t know when it’s gonna drop, and if you want to play, you better have the product near you to scan… preferably, wearing it. 

Q: What's driving your reward program?

Traditional rewards programs only incentivize you to spend more money. But the kid who wears Supreme head to toe, isn’t always the kid who spends the most on Supreme. How do you find and incentivize those fervent brand people to become bigger ambassadors. That’s what I’m trying to mess around with. 

The person who spends a lot has their spot in the ecosystem, and then there’s the person who wears the brand every single day. Find those big ambassadors, your biggest fans. They may be worth more overall than the person who just spends more. 

The person who wears it everyday, how do I interest them on a more personal basis? I have ideas for experiences like a nice dinner with me. You could have access to special drops. It’s not just for the people who spend more money. Instead, the people who are the most engaged get the most access.

The goal of what I’m trying to do is gamify, not financialize.

One of the things crypto has messed up is financializing everything. Does that create the right incentive structure? In certain cases, yes, but I think some things you want to gamify and not financialize, and you really need to focus to pick the right one.

Our 0.02ETH 🍃

In building web3-native experiences fans flock to, gmoney has pioneered a playbook, igniting tribalism and ambassadorship on a scale other brands aspire to. Intentionally and effortlessly. No easy feat in web3.

There's fortitude in gmoney's approach to building web3-native experiences others actually participate in, however it's web3-enabled. From POAPs, to NFC chipped fashion, bluechip brand NFT collabs and the 9dcc marketplace.

Proving for the web3 playbook there's merit in prioritizing experiential design to reward gameplay and connection onchain, over just selling more product.

Find out more about gmoney here Twitter / Admit One  / 9DCC

Covered by Mojito, the web3 consumer engagement platform. Empowering brand leaders with powerful tools to drive consumer engagement, sales, and loyalty for all levels of web3 maturity.

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A brief playbook for brands building for the digitally-native generation.

According to McKinsey, fashion companies are expected to double their investment in technology by 2023. This statistic was one of many released during 2021's digital assets boom, revealing an important truth: consumers — and especially Gen Z — care deeply about owning their digital identities. In the two years since "NFT Summer," we've learned a lot about the evolution of consumer habits in digitally-native spaces. These insights can help guide the future of how brands operate and consumers engage in virtual environments. 

As a short follow-up to our last blog post on how web3 is driving a return to the internet's golden age of customization, we're sharing some additional thoughts on how you can build for the next wave of consumer adoption. This evolution is already showing signs of incredible value for forward-thinking brands like Gucci, Valentino, L'Oréal, Adidas, Nike, and many more.

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Web3 Returns the Internet to the Golden Age of Customization

November 17, 2023

This is what it feels like when the future enables what so many users loved most about the past.

MySpace, StumbleUpon, GeoCities, LiveJournal, Tumblr — the early internet thrived on user-driven, customizable experiences that, while rudimentary in design, clunky in function, and altogether useless for major brands (i.e., not monetizable or targettable), offered humans some of the earliest opportunities for representing themselves online. 

Two decades later, across multiple transformational eras of the internet (more on this below), what can we learn from these now archaic — and predominantly extinct — platforms? To start, let's set the stage of the golden age of the web and the subsequent erosion of online customization that followed.

These early platforms referenced above were among the first to offer users a customizable digital sandbox that lacked the restrictions — and intrusive, expensive, increasingly ineffective advertising practices — that is now commonplace across tech. These were platforms on which people created, not platforms on which products were sold.

FAANG companies undoubtedly standardized the internet user experience. These companies built easier ways for people to create and disseminate information while creating the ability for the world's biggest brands to reach these new, content-craving audiences through new experiences and digitally-native business models. However, FAANG-style companies have also contributed to the flattening of the once-loved, now-nostalgic digital aesthetic, eliminating (or narrowing) users' ability to find customization online.

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Implementing Web3 CRM: Wallets Are the New Email Address

November 2, 2023

How to Implement Web3 CRM for Consumers

Your customer relationship management system is your business's beating heart. It’s how you nurture customers, track vital information, and make strategic decisions. 

Now that web3 has entered the fold, traditional CRMs can be augmented. So the question is this: Is your brand prepared for it? And what does the future look like?

Brands can expand upon their CRM data with wallets and token interactions to build loyalty in the changing digital economy. 

If your CRM is the heart, what happens if it can't support your entire customer base along with their actions and interests? Consumers are adopting web3, and you want to be there from the start. 

And with increasingly more limitations on what consumer data brands can collect, store, and use, along with apps and systems that don't talk to each other, brands miss out on data everywhere. 

You need web3 CRM capability to connect wallets and token usage to your web2 data to accurately paint a picture of your customers. 

Enhancing your CRM with web3, you can track and reward engagement across virtually any physical or digital touchpoint and connect it all in one place to analyze and manage.

Onboarding customers to create web3 wallets is the first step to getting started. The good news is that, with Mojito, the process is seamless for new users. They can set it up and manage it with an email address. In many ways, wallets have become the new email address, offering more benefits for customers and providing brands with the holistic data and CRM capabilities they need.

Mojito's web3 CRM collects and pulls all these moving pieces from different parts of the web together to create one remarkably effortless customer experience. 

In this article, we’ll compare the differences between a web2 and web3 CRM, the benefits of using a web3 CRM, and how Mojito might be the right fit.

What’s the difference between web2 and web3 CRM?

The CRMs most brands use do not facilitate the needs that web3 has—the biggest one being connecting offchain and onchain data and creating an integrated portrait of customers across all physical and online interactions. 

Web2 CRMs provide essential data and communication tools to manage emails, SMS lists, social media followers, eCommerce buyers, event attendees, and more. 

But it's difficult to connect every data source you'd like to trigger into your web2 CRM, let alone add new data sources in web3.

Brands can instead use a web3 solution to augment their CRM by connecting data sources in a different way that brings everything together. Companies can create the most connected, data-rich CRM they've ever had. 

Brands require CRM solutions to capture the entire customer data picture across both the internet and real-life experiences. In turn, they create a community-driven customer base, increase sales, and use their CRM for better connections, communication, and data.

Wallets are the new email addresses

It's no secret that brands are losing data through their traditional channels. Big Tech companies are reigning in how much data you have access to, like Apple limiting cookies, and how brands now get an incomplete picture of their customers.

Additionally, as customers interact with web3, your brand is in the dark until you establish web3 CRM capability. 

Web3 wallet addresses are unique identifiers for users on the blockchain. Their address is recorded when they purchase an asset or trigger activity on the chain. With Mojito, onchain and real-life interactions join together in one familiar experience.

As your customers interact with your brand and create or log in with their wallets, you can associate that with their customer profile. 

When a customer logs in on your profile manager, they can add their web3 address, resulting in a holistic view of your customer. 

This is a huge opportunity for first-party data. Your brand can get direct analytics from your activities through a verified, authentic process supported by onchain and offchain interactions. 

Wallet addresses offer a more reliable and extensive way to gather data on customer behavior, help drive engagement, and make better growth decisions. 

Cookies are the new NFTs

While traditional solutions suffer from increasingly limited access to cookies, web3 offers brands a bright and better future.

NFTs are non-fungible tokens. A non-fungible token is a digital asset recorded on a public decentralized ledger called a blockchain. It can be verifiably owned and impossible to forge. 

NFTs make it possible for someone to digitally own an asset, which has changed the future of technology. But it also provides a unique opportunity for web3 CRMs, engagement, and data. 

"NFTs: your ticket into a brand's action." — Michael Litman

Dynamic NFTs utilize live metadata to gather customer information and drive engagement. 

Before solutions like Mojito's Dynamic NFT, non-fungible tokens didn't change. And why should they? People wanted a unique digital asset that would last forever and retain or grow in long-term value. 

But as web3 matured, so did the perspective on NFTs. 

What if the value of an NFT was change?

For example, artists began to experiment as they created NFTs. They would explain that the NFT would change and evolve. This in itself made it valuable and rose in popularity. 

Brands would learn how to use it for data and supercharge engagement only a short time later. Traditionally, metadata remained static, but now Dynamic NFTs update metadata based on consumer behavior. 

Brands can leverage metadata in many use cases:

Loyalty programs: Customers can join membership communities when they purchase a digital pass with Mojito's traditional, familiar checkout experience. Every time they interact with your brand across any first-party or third-party platform, like redeeming rewards or visiting an event, their token metadata is updated and fed back into your CRM.


Exclusive access: Brands can implement token gating, limiting access to your brand's NFT or memberships. Gate websites, apps, events, games, and more. When customers check in, their activity becomes trackable.

Enhanced membership and subscriptions: Dynamic NFTs allow brands to sell time-access passes with expiration dates. While owners can always retain the NFT, their subscription must be maintained for full access to benefits. Brands use the metadata to identify subscription holders and analyze their activity (while adding a new revenue stream). 

Customer interactions: Brands use NFC-enabled spaces to connect customers with their Dynamic NFTs and events, physical checkout experiences, and more, intertwining digital and physical customer engagement. When someone redeems a reward by scanning a code or object, your brand can track that activity. 

Web3 solutions like Mojito use webhooks to send data from third parties back into your CRM. Every time a user takes an action, Mojito sends that data to your CRM and vital tools. Your data is collected, verified, and authenticated in one place, on or offchain. 

Mojito offers a cohesive relationship management infrastructure. You can leverage a complete picture of your customers through thousands of interactions involving physical triggers, third-party apps, web2 tools, and web3 activity. Customer actions across the web or in real life can be configured to work with your CRM. 

You’ll be able to understand your customers better than ever and reward them for their engagement at a level that was impossible before. 

Benefits of using a web3 CRM

You don’t have to worry about a bumpy or complex ride when you adopt a true web3 CRM. 

You’ll have all the tools, resources, and tech stack integrations needed to make an enterprise solution for your customers that meets the standards of your brand. 

Below are several benefits you can expect when you connect your web2 CRM to a web3 solution.

1. Bring web2 and web3 data together

Mojito facilitates web2.5, meaning instead of "switching" web experiences, brands and customers can use web2 and web3 with no learning curve or friction at all. All is encompassed in one familiar internet experience.

Users can pay with a credit card or crypto and interact with the online apps they've used all these years (as well as easily using web3 apps). 

Mojito enables brands to collect and pull necessary data to understand their customers through all web iterations and experiences—all in one CRM solution.

They can use the full power of this web2 and web3 data for events, NFT collections, token gating (exclusive access based on ownership), and other digital ownership experiences.

2. Actionable data for better customer relationships 

Every brand wants to improve its customer relationships. Still, as the internet becomes more fragmented, especially with the introduction of web3, improving service and keeping up with expectations will be much more difficult. 

Web2 CRMs are not capable of putting all these actions and platforms together.

However, web3 CRM platforms improve customer relationships by incorporating off and onchain activities through a centralized database.

If brands adopt an enterprise web3 CRM, they can meet changing consumer needs and stand out in the market with better and improved relationships thanks to the tools and possibilities web3 offers.

3. Improved sales and marketing strategies

Now, more than ever, your sales, marketing, and customer service teams will have access to the most accurate and transparent data within multiple channels and communities, all in one place. Your CRM can include customer history, preferences, community management details, and more data points within web3. 

You can use accurate and more abundant data to analyze customer behavior for improved decision-making. A suitable CRM can also help sales and marketing teams provide personalized messages based on their data, increasing conversions and other KPIs. 

4. Next-level customer service 

Not only does better, more current information help improve customer relationships but so does the level of service you can provide.

Your team can proactively resolve issues with real-time data collection (for example, tracking customer engagement and pinpointing areas of opportunity), which increases customer satisfaction. 

Brands can go beyond positive experiences and create the best problem-solving processes and community-building opportunities for your customers.

5. Greater ROI potential

Web3 CRMs connect your stack, improving overall sales, marketing, and customer service and building long-term loyalty. 

These critical benefits offer bigger ROI potential and future growth. By analyzing blockchain activity, brands can track the popularity of certain products, use blockchain-verified data to track inventory and invest in the areas customers are most interested in. 

Web3 CRMs also open new revenue streams, like selling digital assets with NFTs. Brands can even test the reception of new physical products by selling limited sample releases with “NFT digital twins” (when a physical good comes with an NFT representation at purchase). 

6. Strategic positioning 

You can better position your company for the economic shift to the decentralized web with a web3 CRM. 

For example, Mojito's web3 CRM also includes "web2.5" features for the transition. 

Some customers won’t know how to navigate web3—they’ll want simplicity. Others will want every tool available to them. Web2.5 serves everyone. New users can pay with a credit card and have a user-friendly experience. At the same time, web3 adopters can take full advantage of innovation and opportunities with cryptocurrency payments and more.

Brands will serve web2 and web3 users for the internet's evolution, and they'll have a robust CRM foundation for the new economy.